Domo, Inc. · NASDAQ:DOMO
Domo — Domopalooza 2020
27 slides from Domo's conference presentation, May 2020
Slide 1: Domopalooza Live and On-Demand
Slide 2: Welcome
WELCOME
Slide 3: Data Experience = New Customer Experience
DATA EXPERIENCE = NEW CUSTOMER EXPERIENCE CREATING A PEOPLE-FIRST SALES CULTURE Erika Janowicz 3
Slide 4: Made in America, over 10,000 employees, iconic brand
• Made in America • Over 10,000 employees worldwide • Iconic brand for more than 90 years • Headquarters located in Monroe, MI • Corporate, retail, manufacturing divisions
Slide 5: La-Z-Boy's History
LA-Z-BOY’S HISTORY La-Z-Boy Inc. is one of the world’s leading residential La-Z-Boy created a furniture producers. The revolutionary chair that company is comprised of 3 rocked and reclined. This La-Z-Boy re-evaluated its segments: upholstery, “miracle of chairs” boosted retail system and acquired c
Slide 6: Today's Retail Strategy
TODAY’S RETAIL STRATEGY Provide an exceptional store team experience to empower our sales associates to provide an exceptional customer experience 6
Slide 7: A High-Ticket Purchase Requires Exceptional Customer Service
A HIGH-TICKET PURCHASE REQUIRES EXCEPTIONAL CUSTOMER SERVICE CUSTOMERS WANT TO FEEL CUSTOMERS WANT TO FEEL THE FURNITURE COMFORTABLE WITH THEIR PURCHASE 7
Slide 8: A High-Ticket Purchase Requires Exceptional Customer Service
A HIGH-TICKET PURCHASE REQUIRES EXCEPTIONAL CUSTOMER SERVICE BRAND CUSTOMER LOYALTY LOYALTY 8
Slide 9: Any Purchase Requires Exceptional Customer Service
Any Purchase Requires Exceptional Customer Service
Slide 10: Slide 10
Slide 11: Empower Your Front Line
EMPOWER YOUR FRONT LINE Talent Training & Operational Better Data & Acquisition Development Simplification Information 11
Slide 12: Empower Your Front Line
EMPOWER YOUR FRONT LINE Talent Training & Operational Better Data & Acquisition Development Simplification Information 12
Slide 13: Domo Stores
DOMO 4 STORES More time in your day to focus on our customers. Transforming 4 hours of information gathering into 4 minutes of data consumption.
Slide 14: Domo Stores
DOMO 4 STORES Timeline Implementation with a Focus on Solutions Requirements Pilot Phase Market Rollout Retail Store Teams engaged in the 15 days 30 days 60 days launch and monthly iterations ENGAGE Centralized Support Team HQ addressed data silos, manual processes & complex operations ADDRESS Admin
Slide 15: Domo Stores
DOMO 4 STORES Timeline Implementation with a Focus on Solutions Requirements Pilot Phase Market Rollout Retail Store Teams engaged in the 15 days 30 days 60 days launch and monthly iterations ENGAGE Centralized Support Team HQ addressed data silos, manual processes & complex operations ADDRESS Admin
Slide 16: Domo Stores
DOMO 4 STORES Timeline Implementation with a Focus on Solutions Requirements Pilot Phase Market Rollout Retail Store Teams engaged in the 15 days 30 days 60 days launch and monthly iterations ENGAGE Centralized Support Team HQ addressed data silos, manual processes & complex operations ADDRESS Admin
Slide 17: Domo Stores
DOMO 4 STORES Timeline Implementation with a Focus on Solutions Requirements Pilot Phase Market Rollout Retail Store Teams engaged in the 15 days 30 days 60 days launch and monthly iterations ENGAGE Centralized Support Team HQ addressed data silos, manual processes & complex operations ADDRESS Admin
Slide 18: Domo Stores
DOMO 4 STORES Today 27.7%. We Beat AOP for Today! Who are the top performers in my market? . Hows my store doing? 44.52% yesterday ows my sales team performing? How are my average ticket drivers doing? 7.2% 21.1% 3.5% 33.2% 24.4% How is my store doing on delivered sales? mame
Slide 19: Nurturing a data-driven culture stems from the sophistication of performance data
Nurturing a data-driven culture stems from the sophistication of performance data
Slide 20: Building Data Maturity
BUILDING DATA MATURITY CREATE REFINE PERSONALIZE 20
Slide 21: Building Data Maturity
BUILDING DATA MATURITY CREATE REFINE PERSONALIZE 21
Slide 22: Building Data Maturity
BUILDING DATA MATURITY CREATE REFINE PERSONALIZE 22
Slide 23: Building Data Maturity
BUILDING DATA MATURITY CREATE REFINE PERSONALIZE 23
Slide 24: Automated processes should learn from human ones
Automated processes should learn from human ones
Slide 25: Coach Your Team to Success
COACH YOUR TEAM TO SUCCESS 1. Focus on your people 2. Focus on what, when and how to respond to results 3. Focus on the long game 25
Slide 26: 26
26
Slide 27: Thank You
THANK YOU zoos