Eclerx Services Limited · NSE:ECLERX
Eclerx Services — Investor Presentation (February 2012)
18 slides from Eclerx Services's investor presentation, February 2012
Slide 1: Corporate Presentation FY12
C Corporate Presentation i – FY12 2 Disclaimer: Certain statements in this document that are not historical facts are forward looking statements. Such forward-looking statements are subject to certain risks and uncertainties like government actions, local, political or economic developments, technol
Slide 2: Agenda
Agenda Company Overview Service Offerings eClerx Differentiators Financial Highlights 1 eClerx – An ISO/IEC 27001:2005 Certified Company FY12
Slide 3: Who We Are
Who We Are Knowledge Process Outsourcer (KPO) servicing Capital Markets and Sales and Marketing Organizations – Core and critical data‐based process support – 50 enterprise customers, of which 20+ Fortune / FT 500 – Two verticals – Financial Services and Sales and Marketingg Services India’s fir
Slide 4: A Brief History
A Brief History How We Have Grown Continuously expanding our presence Sales presence in Chicago, Dalian Software development teams Among Top 20 global outsourcing appraised at CMMI 3 firms in Black Book of Outsourcing Opened a delivery centre in Pune at Ranked in Top 50 Hinjewadi – a SEZ U
Slide 5: Skill and Scale – A Great Combination
Skill and Scale – A Great Combination Equity Valuations Actuarial Services KPO Consulting / Demand Supply Forecast / Market Views eClerx Sweet Spot Advisory Benchmarking and Process Improvement Studies Specialized domain KPO Pharma Drug Launch Studies / Legal Outsourcing knowledge Complex Market
Slide 6: Agenda
Agenda Company Overview Service Offerings eClerx Differentiators Financial Highlights 5 eClerx – An ISO/IEC 27001:2005 Certified Company FY12
Slide 7: Our Service Lines
Our Service Lines This division’s clients include a number of the world’s pre‐eminent commercial banks, investment banks and money managers Services to support financial transactions from trade closing through to settlement, clearing Financial and exposure management Services Reference data an
Slide 8: Financial Services
Financial Services Consulting Process review, capacity planning, project management, business analysis Front, Middle, Full trade life cycle management including trade booking / enriching, documentation, asset Back Office servicing, clearing, settlement and exposure management Services Risk Leg
Slide 9: Sales and Marketing Services
Sales and Marketing Services Content management and publishing eCommerce product, price, promotion content management Web and eCommerce Social media,, voice of customer and customer experience p analysis y Operations Online advertising support Support VoC and social media support Natural
Slide 10: Sales and Marketing Services (Contd.)
Sales and Marketing Services (Contd.) Web analytics Predictive analytics Analytics and Market analysis y Business Channel and vendor management Intelligence Customer segmentation and scoring Customer analytics and campaign management Online B2C and B2B quality assurance program Quality
Slide 11: Agenda
Agenda Company Overview Service Offerings eClerx Differentiators Financial Highlights 10 eClerx – An ISO/IEC 27001:2005 Certified Company FY12
Slide 12: Key Challenges and eClerx's Response
Key Challenges and eClerx’s Response Typical KPO Challenges eClerx Differentiators Demand Side Nature and Size of Engagements Revenues are project-oriented and Processes supported core to our clients businesses and non-discretionary volatile Long-term L t contracts t t (2-3 (2 3 years)) – pred
Slide 13: Our Delivery Framework
Our Delivery Framework Focus on developing tacit institutional knowledge – Tacit product +industry knowledge and specific process training development – 2,500+ training courses and tests covering products, process, systems, soft skills ; instruction checklists People and – Managerg trainingg focus
Slide 14: Agenda
Agenda Company Overview Service Offerings eClerx Differentiators Financial Highlights 13 eClerx – An ISO/IEC 27001:2005 Certified Company FY12
Slide 15: Financial Highlights
Financial Highlights Revenue (INR mn) EBITDA (INR mn) PAT (INR mn) 4,000 3,661 , 1,800 1,400 1 586 1,586 1,224 3,500 1,600 1,200 3,000 1,400 1,000 2,465 1,200 2,500 1 000 1,000 898 800 735 1 932 1,932 2,000 774 618 800 600 1,500 1,283 558 446 600 397 862 432 400 1,000 400 245 477 262 500 200 200 ‐ ‐
Slide 16: Revenue Demographics
Revenue Demographics Currency Mix Geographic Mix 1% 2011 2010 2011 3% 4% 7% 5% 23% 21% 34% 32% 73% 75% 61% 61% USD EURO GBP Other North America Europe ROW Top 5 Client Contribution 87% 82% 2010 2011 Steady revenue quality across all risk parameters 15 eClerx – An ISO/IEC 27001:2005 Certified Company
Slide 17: Why eClerx?
Why eClerx? One among the largest third party KPO focused firms in India Highly specialized services based on deep domain proficiency in target industries Deep and diversified relationships with highly referenceable blue chip client base High revenue visibility – annuity model with long term
Slide 18: Thank You
Th k You Thank Y 17 eClerx – An ISO/IEC 27001:2005 Certified Company FY12
eClerx Services — Investor Presentation (February 2012) on 6ix