HSBC Holdings PLC · LSE:HSBA
HSBC — Investor Day (November 2003)
8 slides from HSBC's investor day presentation, Nov 27, 2003
Slide 1: IT Strategy
HSBC Holdings plc The _world’s‘local.bank IT Strategy HSBC 0®
Slide 2: Forward-looking statements
Forward-looking Forward-looking statements statements This This presentation presentation and and subsequent subsequent discussion discussion may may contain contain certain certain forward-looking forward-looking statements statements with with respect respect to to the the financial financial cond
Slide 3: HSBC Philosophy and Competitive Advantage
HSBC Philosophy Competitive Advantage ➣ Standardisation ➣ Lowest cost ➣ Self sufficiency ➣ Speed of implementation ➣ Centralisation ➣ Deliver global ➣ Careful timing of products technology adoption Investor Day - 27 November 2003 3 =>? =>
Slide 4: Investor Day - 27 November 2003
Investor Day - 27 November 2003 4 =>? =>
Slide 5: IT Operating cost and transaction unit cost
Transaction unit IT Operating cost cost USD 3,000 0.30 Excludes Bital & Household 2,500 0.25 CCF 2,000 Republic 0.20 1,500 0.15 Bamerindus 1,000 0.10 500 0.05 Cost USDm USDm transaction unit cost 0 0.00 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 Investor Day - 27 November 2003 5 =>? =>
Slide 6: Layer Architecture
➣ 5 Layer Architecture Device • flexibility to local needs Presentation Logic • global scale, lower cost Business Process Management Enterprise Application Integration Enterprise Services and Data Investor Day - 27 November 2003 6 =>? =>
Slide 7: Multi-Channel and Information Driven
➣ Multi-Channel includes branch teller, phone (voice), self-service devices, Internet, cards, host-to-host • customer choice and experience • migrate interaction to less expensive channels • additional revenue streams ➣ Information Driven Investor Day - 27 November 2003 7 =>? =>
Slide 8: Slide 8